Community Ambassadors
The future of security services
Imagine what it would be like to walk anywhere you want, and not worry about safety. That is the vision that resulted in Marina Security‘s proprietary Community Ambassador Program. We have proven that this people-centered approach to security produces identical safety results in handling the usual concerns (vandalism, theft, trespass) while improving how clients, patrons, visitors, residents and the public feel about a neighborhood.
Why Community Ambassadors? Our Community Ambassador Program emerged over time from our core belief that everyone in our society deserves respect—and our conviction that caring can transform conflicts into opportunities for understanding and resolution. This perspective creates welcoming neighborhoods less likely to suffer from vandalism, crime, and trespass. Building welcoming communities starts with trust.
How are they different? In addition to handling the usual concerns—vandalism, theft, trespassers—Ambassadors’ community-centered approach helps to build trust, making your organization a positive presence in your community. So how are they different? They are
Screened for: cultural sensitivity | empathy | communication skills
Trained in: advanced de-escalation psychology/techniques | community-focused protocol
How do they build trust? Our protocols are different. They
• Direct people to local service agencies
• Avoid calling In the police in most cases
Compare protocols:
Community Ambassador Protocol
Engage → Resolve → Call police (rarely)
Traditional Security Protocol
Engage → Call police